退款政策

 

At First Choice Travel & Tours, we strive to provide our customers with a seamless booking experience and excellent customer service. However, we understand that there may be instances where you need to cancel your booking and request a refund. Please read our refund policy carefully to understand your rights and obligations when it comes to refunds.

1. Cancellation and Refund Eligibility:

1.1. Refund eligibility varies depending on the type of booking and the terms and conditions set by the service provider (e.g., airlines, hotels, tour operators, etc.).

1.2. Customers are advised to review the cancellation and refund policies of the specific service provider before making a booking.

1.3. In general, refunds may be available for cancellations made within the specified timeframe outlined by the service provider. Late cancellations or no-shows may not be eligible for a refund.

2. Refund Process:

2.1. To request a refund, customers must contact our customer service team via email, phone, or through our website's contact form.

2.2. Customers must provide relevant booking details, including booking reference number, name of the traveler, and reason for cancellation.

2.3. Our customer service team will review the refund request and liaise with the relevant service provider to process the refund.

2.4. Refunds will be issued using the same payment method used for the original booking, unless otherwise specified by the service provider.

3. Refund Processing Time:

3.1. Refund processing time may vary depending on the policies of the service provider and the payment method used for the booking.

3.2. While we strive to process refunds as quickly as possible, please allow up to 90 business days for the refund to reflect in your account.

4. Non-Refundable Fees:

4.1. Please note that certain fees, such as booking fees, service charges, and non-refundable deposits, may be non-refundable. These fees will be clearly communicated to customers at the time of booking.

5. Exceptions:

5.1. In some cases, refunds may not be available or may be subject to additional terms and conditions imposed by the service provider.

5.2. Force majeure events, including but not limited to natural disasters, political unrest, and pandemics, may impact refund eligibility. Customers are advised to review the force majeure clause in the terms and conditions of their booking.

6. Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer service team for assistance.

First Choice Travel & Tours Sdn Bhd reserves the right to update or modify this refund policy at any time without prior notice. Please check this page periodically for any changes.